Ok, sending message has got some action (took some time for a response, but was same day at least) and someone called me today. Browse through our help and support articles or let us know what you are looking for. Additional options may include complex site support and personalised appointments (incl. Optus CEO Kelly Bayer Rosmarin, who started the top job on April 1, took a thinly veiled swipe at NBN Co for its weak service level agreements. For Business; For Enterprise; About us; Support. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). There is an NBN network problem in my area right now, and nothing I can do with my Wifi or PC LAN connection on the Optus Sagemcom router is going to fix it! Starting or scaling a business can be daunting. I have asked them to not disconnect my service. I get the occasional NBN NTD Arris CM8200 modem reboot, sometimes this happens a few times in a row, sometimes I can go a week without outages. Why is it so? View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Support your business with an nbn™ plan. Australia's second largest telco, Singtel Optus, has unveiled a number of NBN plans on the two higher speeds that this network offers: 100/20Mbps and 50/20Mbps. NBN NTD Arris CM8200 modem lights flashing=nothing the end user can do. I calmly (unfortunately not, I really lost my temper by this stage) told this person that they need to fix their procedures, as they have a number of problems, including-1. 4G backup speeds may vary and are limited to … 3) Overall I am finding that the quality of phone support is going down year on year. So the question is how does one speak directly to someone in Optus who handles complaints around call centre response? It is virtually impossible to speak  to someone in Optus to provide this feedback. Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability ^. View your usage, get billing support and much more with the My Optus app, download it. I got an SMS Monday morning saying "Test results show your service should be restored" and so I head on over to modem and router and see an NBN Arris HFC NTD LED was still flashing (=bad) and https://www2.nbnco.com.au/support/network-status still showed a problem in my area. Unfortunately I am not in the city on those dates and I requested to a later date in early Jan. younwill then get case manager. Installation advice for FTTC connections. Download the preparation guide for HFC. I hope this helps! https://www2.nbnco.com.au/support/network-status, Poor technical support: NBN cable & VOIP (now running worst than before the problem). Telstra Velocity; OPTUS Business Fibre; TPG Business Fibre; TPG FTTB Fibre; Other Services. Having chatbots and overseas phone support certainly reduces call centre costs. The modem was flashing all of Sunday, and because the NBNco page indicated a problem, I didn't bother with Optus support on Sunday (my main reason to raise a case is to get someone to look at a network problem such that it is in the system for some kind of proper resolution, once I see it in the service status/outages page, I know that NBN and/or Optus knows about the problem so I don't have to waste my time). However the telephone staff at the front end are simply not trained or have access to information to do their jobs. Re: Optus NBN support (or lack of) Thank you. Medium businesses (6+ services) can set up direct debit by calling 13 33 43 (Mon-Fri: 8.30am - 7pm). Optus support "It will also provide a much-needed incentive for small and medium-sized businesses to improve their digital capabilities and infrastructure. TIO only way sorry . 2 Kudos Reply. Help me with: Account & Billing; Business Internet Packages; Internet & Broadband; Mobiles & Tablets; Business Voice; Apps & Services; Narrow it down: All; nbn™ Email; Data; Security; ipv6; IP; Mobile Broadband; Business Protect; Alarm Monitoring; Telstra Air Merchant; Ordering; Troubleshooting; Speed; I'm sure if you let the technician know everything that you've mentioned they will take that onboard. ‎12-12-2017 10:58 PM. Most of the Optus contact phone numbers can be reached out between 8:00 and 19:00 (AEDT) on workdays, and at 9:00–17:00 on Saturday. the NBN transports/encapulates all packets over a IPv6 network so really its just the ISP. It looks like your location is eligible for business nbn™ Enterprise Ethernet †. Regular Optus Ultra and Ultra Entertainment broadband plans are also available to businesses, though they don't come with any of the business-oriented support benefits found in … Mobile SIM; Home Phone; OPTUS Business Fibre Speed: Monthly Fee (ex.GST) Broadband Internet: Dedicated Internet (Download/Upload) Zone 1: Zone 2: Zone 1: Zone … Unfortunately we can only select the latest date NBN have available, and you will need to have an order in place to avoid automatic disconnection. Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted.These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services.nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if … Priority support Essentially I had no internet from Friday night 6pm till around lunch Monday, except for it working a short while Friday midnight, and similarly Sunday for a few mins around 1am (just enough to finish the support conversations thinking it was resolved..). I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. 2. nbn recommends that you contact Optus for more details. My Optus app Check out the My Optus app to help monitor your usage, check your bills, get 24/7 support … Feel free to chat with us there. NBN Co is trying to build revenue from its business enterprise unit to $1 billion a year by 2022, and is aiming to secure lengthy contracts with large businesses to achieve that. We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … Just as an FYI, NBNCo is just a "Layer 2 network" and has no involvement in Layer 3 (where the IPv4, IPv6 addressing lives). Mobile Backup is available from when you receive your Optus Ultra WiFi Modem until your nbn service is fully activated. The Optus mobile backup will also provide an interim broadband for service faults. I believe the only solution here would be to book the latest appointment possible, and reschedule it later on if necessary. Find the best way to contact Optus Business. Please, I beg you Optus, fix your troubleshooting scripts. -----Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! It doesn't represent Optus or any of it's staffs. Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? It seems Optus are reluctant to escalate problems to NBN and/or not doing the proper NBN fault finding? The plans on … See important note 5. The Optus technician arrived this morning and announced that he couldn't do anything about the cable because he was restricted to Optus hfc services not nbn services! Sales: 1800 780 219. Optus NBN support (or lack of) go TIO. End of isolation process, confirm the user didn't pull the coax out and then escalate to NBN2. Thank you for taking the time to post about your poor experience. Shop now. ?Now your 1st level support are somewhat incompetent, and seemingly don't have the ability to escalate, I want to speak to someone who knows what they are doing. Priority support. Support About OCCOM. Transition with Optus Business The NBN is a network purpose-built for the 21st century. Small Business Online Support Internet & Broadband nbn™ Search support articles Search. Optus has long been a slow adopter of change. Click Kudos if you find it helpful, and please mark it as an anwer if your problem has been resolved! I unfortunately lost my temper to the support guy this morning because I am sick of being treated like an idiot. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Western Australia. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Why cant this be formalised ? From business nbn to mobile broadband, Optus has you covered. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Tasmania. This. Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. Explore our huge range of broadband internet products and plans for your business. Enterprise customers: 13 33 15. Find the help you need with Optus. Dan_C . There are 9 plans from Optus Business available in Australian Capital Territory and prices range from $15/mth up to $100/mth. and wants to have a bit of a whinge with me, help me, I need a shoulder to cry on  CMTS MAC: 00:01:5c:93:e4:5c ). However given the nature of the conversation I have no confidence on whether this request will be followed. If I switch from Optus ADSL to a Telstra nbn package can I keep my Optus email address and the same home phone number? Yes Crowd; Device Guides; Network Status; My Optus App; Perks ; Device Guides. You can connect to the Internet with Optus Business via Mobile Broadband and nbn™ Fixed Line in Australian Capital Territory. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). The problem with the outages on the weekend was a number of both my discussing with support, plus automated SMS that seem to feed off the NBNco status page were sent. Additional equipment will be installed at a later date, as advised by your service provider. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. Once this is completed, feel free to jump back into Live Chat, or shoot me a private message with your order details to re-schedule your installation when more dates become available. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. -----My answers are just my opinions. We're here to help, with business advice, tips and inspiration from entrepreneurs and industry experts. Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC). Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Hey Vivek, so sorry to hear of the troubles getting assistance with this one. See important notes below. optus support and NBN I have been an Optus customer for over a decade now. 2) I had requested for an email from Optus confirming that my phone service will not be disconnected as promised over the phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. business; other industries; Optus takes swipe at NBN Co after flood of service level complaints . Re: Optus NBN support (or lack of) I've just replied back to that one . Please call them at 131344. I think there are about 3 or 4 reference numbers now for essentially the same outage! Learn more about eligibility. I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. 5. Essentially Optus support is near useless for NBN problems, so if you have any kind of problem, because there is a 3rd party involved here (NBNco), it is nearly impossible to get resolved. # Although ... Good news! after hour appointments). Recently I received a letter stating that my telephone and internet services will be disconnected on 12th Dec 2017 unless I place my NBN order with Optus by the 11th of Dec. After spending close to 2 hours with the telephone support on 1800 083 810, I was told that I can only place an order if I agree to the date when the optus technician will be visiting my home. I spent nearly all that time trying to convince them that the Arris modem was not locked. nbn recommends that you contact Optus for more details. My NBN HFC experience the past 3 months connected has been a nightmare, and this weekend has been the worst of it. Password and … Re: Optus NBN support (or lack of) I've sent you a private message @Aguilda. I have a few questions: 1. Here's hoping! The portal for business customers works 24/7: enterprise.optus.com.au. The support person mentioned that they did not have visibility to the Jan dates and hence could not complete my order. I have been an Optus customer for over a decade now. However I was told by the staff from 24x7 which I believe is the firm that manages optus telephone support, that they could not send an email. I want to be able to use a TP-Link Archer AC1900 VR900 modem router instead of the Telstra version. Support; About OCCOM; 1300 299 999. Optus Technical Support is open 24/7. This despite the fact that I had made it quite clear several days ago that this was an nbn service! For example the support staff did not know the upload speed offered within the plan and it took me nearly 40 minutes to escalate to get that information. Home; nbn™ Fibre; OptiComm Fibre ; LBNCo Fibre; OPENetworks Fibre; Other Fibre. I have already agreed to the NBN plan as well as the terms and conditions on the phone. I'm afraid we don't have visibility of or access to customer accounts here on our public forum so we're unable to see who you spoke/chatted with, what level of technical support your complaint reached, etc. ....and... a technician called me today to say he would be around in 20mins, luckily I work less than 20mins driving distance from home (and thank goodness the technician pre-rang). Check out our interactive guides and learn how to understand and use the features of your device. My questions are as follows: 1) Can someone from Optus advise on whether I can retain my service till early Jan?. Chat with you there. It's entirely up to the ISP if they wish to support v4 or v6. Optus are only too happy to keep going with a customer "support' number that is set up specifically to frustrate the customer so they simply go away. I finally spoke to a gentleman this morning who said Tier1 support had to follow normal fault isolation practices and this is why they were treating me like a fool. The Optus Ultra WiFi Modem requires Optus 4G coverage. I have raised a number of cases in the first couple of months regarding outages that have gone for >15mins (I don't bother to raise cases for smaller outages as it would take longer to convince support of the issue than the actual outage time). 2 ) I 've just replied back to that one am sick of being treated like an idiot Status... Your Business to the support guy this morning because I am not in the city on those and... 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Can someone from Optus Business is an Australian leader in integrated telecommunications, delivering cutting-edge and. Fibre ; LBNCo Fibre ; Other services date in early Jan I beg you Optus fix. Flashing=Nothing the end user can do modem you 'll need to contact Optus for more.... Download it Thank you Optus who handles complaints around call centre costs prices. End user can do the end user can do time to post about your poor experience optus business nbn support the. Support Internet & Broadband nbn™ Search support articles or let us know what you are looking for the optus business nbn support. 3 or 4 reference numbers now for essentially the same boat on same.
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